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REFUND REQUEST
RUIE Beauty Experience
We know you are disappointed.
The postponement of the RUIE Beauty Experience has impacted many of you, and we genuinely understand the frustration and inconvenience this may have caused.
Please know that every request is important to us, and we are committed to resolving all refunds responsibly and transparently.
How refunds are being handled:
• All refund requests are processed in structured batches
• Batches are assigned based on submission date and verification
• Each batch is processed sequentially to ensure accuracy and fairness
Estimated processing timeline: 2–6 weeks
1. Submit
2. Verify
3. Batch
4. Process
5. Paid
Please complete the form below to submit your refund request. Ensure all details are accurate to avoid delays in processing.
Submitting multiple requests will not speed up processing. You will receive updates via email as your refund progresses.
Frequently Asked Questions
When will I receive my refund?
Refunds are processed in batches. Once your request is verified, you will be assigned to a batch and notified accordingly.
How do I know my request was received?
You will receive a confirmation message and reference number immediately after submission.
Can I speed up my refund?
Refunds are processed in sequence to ensure fairness. Submitting multiple requests will not affect your position.
What if I made a mistake in my submission?
You can contact support at support@ruie.co.za to update your details.
