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RUIE STORE POLICY
At RUIE, we are committed to providing a seamless shopping experience while ensuring transparency, trust, and the highest level of service for every customer. Our store policies clearly outline how we handle orders, shipping, returns, payments, and customer care. By shopping with us, you agree to the following policies.
1. SHIPPING POLICY
Domestic Shipping Only
RUIE ships exclusively within South Africa. We do not provide international shipping. Focusing on local delivery allows us to ensure your order arrives quickly and in excellent condition.
Order Processing Time
Orders are processed within one to two business days. During high-demand periods or promotional campaigns, processing may take longer. You will receive a confirmation email once your order is processed and ready for dispatch.
Delivery Time
Delivery usually takes two to five business days depending on your location. Delivery times may be affected by courier schedules, public holidays, or events beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address. Occasionally, RUIE offers promotional free shipping on selected items or during special campaigns. Shipping costs are non-refundable.
Order Tracking
A tracking number and courier information will be provided once your order is dispatched. We encourage you to monitor your shipment to stay informed of its status.
Delivery Accuracy
Please ensure that all shipping information is accurate and complete. RUIE is not responsible for lost or delayed packages due to incorrect information provided by the customer.
2. PAYMENT POLICY
Accepted Payment Methods
We accept all major debit and credit cards, instant EFT, and other secure online payment methods available at checkout.
Payment Security
All transactions are securely processed using encrypted payment gateways. RUIE does not store full card information. We follow industry-standard security protocols to protect your payment data.
Order Confirmation
After payment is successfully processed, a confirmation email detailing your purchase will be sent. Please review your order carefully and contact us immediately if any discrepancies are noticed.
3. RETURNS AND EXCHANGES
Return Eligibility
Returns are accepted for unused, unworn, and undamaged items within fourteen days of delivery. Items must be returned in their original packaging with all tags attached. Returns outside this timeframe or for items that have been altered, worn, or damaged will not be accepted.
Non-Returnable Items
Final sale items, gift cards, and clearance products are not eligible for return. Please review product listings carefully before purchasing.
Return Process
To return an item, contact info@ruie.co.za or support@ruie.co.za with your order number and reason for the return. Our team will provide detailed instructions on how to return your item safely.
Refunds
Once the returned item is inspected and approved, refunds will be processed to the original payment method. Refunds typically take five to seven business days to appear in your account. Original shipping fees are non-refundable.
Exchanges
Exchanges are treated as a return followed by a new purchase. After your return is approved, you may place a new order for the desired item.
4. CANCELLATIONS
Orders can be canceled within twenty-four hours of purchase. Once an order has been processed or dispatched, cancellations are no longer possible. In such cases, the return policy applies once the item is delivered.
5. PRODUCT AVAILABILITY AND ACCURACY
Product Descriptions
RUIE ensures that all product descriptions, pricing, and images are accurate and up to date. Slight variations in color, material, or size may occur due to photography, screen settings, or manufacturer differences.
Stock Availability
Products are subject to availability. In rare cases, an item may become unavailable after purchase. If this occurs, RUIE will notify you promptly and provide a full refund or suitable alternative options.
6. PRIVACY AND DATA PROTECTION
Customer Privacy
Your privacy is important to us. RUIE collects personal information only for order processing, delivery, and customer service purposes.
Data Security
We use secure encryption and follow strict protocols to protect your personal and financial information. Customer data is never sold or shared with third parties for marketing purposes.
7. CUSTOMER SERVICE
Support Contact
For inquiries, returns, or assistance, contact info@ruie.co.za or support@ruie.co.za.
Response Time
Our support team responds within twenty-four to forty-eight hours on business days. Prompt communication helps ensure your concerns are addressed efficiently.
Customer Feedback
We value feedback and encourage customers to report issues or suggestions to help us continuously improve the shopping experience.
8. LIABILITY AND RESPONSIBILITY
RUIE is not liable for delivery delays caused by couriers, incorrect shipping information, or events beyond our control. While we ensure items leave our warehouse in perfect condition, RUIE is not responsible for damage occurring after delivery. Customers should inspect items upon receipt and notify us immediately if issues arise.
9. TERMS AND CONDITIONS
RUIE reserves the right to update or amend these policies at any time. Customers are encouraged to review our policies periodically for updates. By shopping at RUIE, you agree to comply with these policies and any updates made. Any disputes will be handled in accordance with South African consumer protection laws.
10. COMMITMENT TO EXCELLENCE
RUIE is more than a store. It represents a standard of quality, style, and customer-focused service. Our policies protect customers, ensure fairness, and maintain trust. Every decision we make is designed to create an enjoyable, transparent, and secure shopping experience.
Thank you for choosing RUIE THE NEW STANDARD